FAQ

Grocery Terms & Conditions

Please check the FAQs below if you are not very familiar with the functioning of this website. If your query is different from the following questions then please write to us at info@swadesimaal.com or call us on +91 99480 10000 for prompt help.

What are the Shipping Locations and Charges?

We offer free shipping on all orders above Rs. 500.00. Otherwise Rs. 99.00 will be levied as Shipping Charges.

If you get the product delivered by us is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery.

What should I do - If I do not find the product on your website?

We request you to contact us at info@swadesimaal.com call us on +91 99480 10000 for any special requests in grocery section. We will try our level best to serve you.

How do you ship and at what time?

We have a dedicated team of delivery personnel and ensure timely and accurate delivery to our customers within 48 hours of order placement.

General Terms & Conditions

What are the various methods available for making payments for purchases on Swadesimaal.com?

Following Payment Options are currently available on Swadesimaal.com

Internet Banking
Visa, Master Credit & Debit Cards
Cash on Delivery

How does the COD (Cash on Delivery) payment option work?

Cash on Delivery allows you to pay for your order with cash at the time of delivery. When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

Is there a charge for Cash on Delivery purchases?

There is a non-refundable convenience charge of Rs. 39 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.

Are there any hidden charges?

There are absolutely no hidden charges. The price you see on the product page is exactly what you would pay.

What are the shipping charges on Swadesimaal products?

Swadesimaal offers free shipping within Telangana and Andhra Pradesh on all products if your total order amount is Rs. 500.00 or more. Otherwise Rs. 99.00 will be levied as Shipping Charges.

How long does it take for an order to be delivered to me?

We deliver most of our orders within 3 working days from the order date.

How are orders placed on Swadesimaal.com delivered to me?

All orders placed on Swadesimaal.com are dispatched through courier partners such as GATI or DTDC. We do not use Speed Post to deliver orders placed on Swadesimaal.com

Does Swadesimaal.com deliver products outside India?

No. At this point, Swadesimaal.com delivers products only in Telangana and Andhra Pradesh region.

When are returns not possible?

Product is damaged because of use or Product is not in the same condition as you received it
Defective products which are covered under the manufacturer's warranty
Products with tampered or missing serial numbers
Items that are returned without original packaging, freebies or accessories

Does Swadesimaal take care of installations?

Yes – We provide technical guidance and take care of all the installations related to Solar, refrigeration and air conditioners.
Once product is delivered, we will facilitate the installation of AC through authorized service engineers at your convenience.
Installation of Air-conditioner is charged extra to customer at the time of installation and needs to be paid directly to the service engineer

How does warranty of the products purchased on Swadesimaal.com applies?

All the products sold on Swadesimaal.com are 100% genuine and warranty is subject to company manufacturer norms.

Do you take orders over phone?

No. We do not take orders over phone. We encourage you to place your orders on our website with your login.

Money Refund Policy?

If you have order the product in swadesimaal.com and you can pay the order money through payumoney payment gateway.If product is not available after order,Your payment should not deposited into the concern bank account.Payment should transfered into the swadesimaal wallet.Then you can use your money for future orders.

How do Heavy items or products shipped outside Hyderabad?

Heavy items such as Air Conditioners, Power backup systems and Solar Equipment will be shipped through reliable road transport companies. Once Item shipped to the customer’s city/town, it is the responsibility of the customer to collect the item/product from the transport company. Swadesimaal.com will track all your shipments till it reaches you.
Once item is received, we request the customer to call us at 0 99480 10000 for installation and other technical support.

Rs 300 Offer - Terms & Conditions

This offer is applicable to only ONE user ID and VALID till December 31, 2014.
Offer is applicable subject to stock availability
COD payment option applies to all orders.
Shipping cost Rs 99.00 applies for orders which are less than Rs 500.00.
Swadesimaal.com reserves the right, at any time, to amend / add / remove / modify (in whole or part) any of the terms & conditions of this promotion.
In case of any suspicion or knowledge, that any entrant has been involved in any fraudulent or illegal activity, company reserves the right to disqualify that entrant and any related entrants.